


If you are still having trouble or have any questions about these steps, visit your device manufacturer's support site or your cellular carrier's support site for more help. Try connecting your device to another internet source - a cellular data network, a wireless network, or a different wireless network than the one you're currently connected to. If your device is connected to the internet but you are still getting the error, turn your device completely off, then turn it back on. If other apps are not working either, you'll want to reach out to the manufacturer for assistance connecting your device to the internet. If your connection test was unsuccessful, you'll want to reach out to the manufacturer for assistance connecting your device to the internet.

Within the Diagnostics section, select Network. Some Android devices have a menu button on the actual device, other devices have an icon you can select within the Netflix app.
